Revolutionize your online store with Salesforce Commerce Cloud!
E-Commerce
Easily connect with your customers, deliver personalized shopping experiences, and drive revenue growth with Salesforce E-Commerce.
Our end-to-end e-commerce solutions enable you to create unified, intelligent, and customer-centric digital storefronts. With advanced personalization tools, AI-driven insights, and omnichannel engagement, we help you design a modern e-commerce experience that drives long-term sustainable growth.
Personalized shopping experiences: Tailor product recommendations, offers, and promotions to each customer’s preferences using AI-driven insights.
Achieve your business goals with a combination of ready-to-use features and third-party partners. With the most comprehensive e-commerce solution, you can confidently choose third-party solutions to integrate, focusing solely on their business impact without worrying about filling gaps.
Salesforce’s composable commerce ecosystem offers pre-built integrations and transparent pricing, ensuring predictable and controlled development.
Omnichannel commerce: Deliver seamless shopping experiences across web, mobile, social media, and physical touchpoints.
Ready-to-use site designs: Increase conversions with templates optimized for B2C, D2C, and B2B—designed for success and based on best practices. Automated configuration flows let you quickly create feature-rich, localized storefronts customized for regions and languages, with detailed translations down to product descriptions. Everything is connected to the world’s #1 CRM for an integrated and high-performance customer experience.
Why choose Salesforce?
Personalized shopping experiences
Tailor product recommendations, offers, and promotions to each customer’s preferences using AI-powered insights.
Omnichannel commerce
Deliver seamless shopping experiences across web, mobile, social media, and physical touchpoints.
Data-driven analytics
Use real-time analytics to track customer behavior, optimize product offerings, and enhance business decisions.
Reduced time-to-market
Quickly launch new online stores with pre-built templates, customizable storefronts, and simplified integrations.
Scalable and flexible
Adapt to growth with a platform that evolves with your business, supporting B2C, B2B, and hybrid e-commerce models.
Seamless integration
Connect Salesforce E-Commerce with your existing CRM, marketing, and service platforms for a 360° customer view.
Our approach
At the heart of our Salesforce E-Commerce offering lies a customer-centric strategy. We believe that e-commerce success relies on exceptional customer experiences, operational agility, and future-ready technology. Our unique approach combines deep industry expertise with technical precision to deliver solutions tailored to your business’s specific needs.
Rapid deployment
Increase your success rate with OneSolutions’ proven project management methodology.
Optimized efficiency
Benefit from our expertise in CRM and ERP to help you integrate your existing applications with Commerce Cloud, enabling a unified customer experience.
Fast ROI
We recognize that every client is unique, which is why we tailor our approach to meet their specific needs. Instead of relying on standardized models, we dedicate the effort, expertise, and commitment required to deliver custom solutions that provide significant value where it matters most.
Commerce Cloud: Salesforce, much more than a CRM
Why onesolutions?
Our Trusted Philosophies
Discover how, thanks to our proven philosophies, we always strive to advise you on what best suits your needs, deliver on our commitments with quality and focus on adding value to your business.
Project expertise
Benefit from our expertise in the realization of large-scale projects and discover how we can build a vision for your projects together.
We understand you
Discover with us how to get the best return on investment for your projects thanks to our “glocal” approach to their realization.
The customer, at the heart of your strategy!
Frédéric Dupuis
What is Service Management and Why Is It Important?
Service management refers to the design, implementation, and management of services provided to customers or internal stakeholders. It ensures that services are delivered effectively, meet quality standards, and align with customer expectations. By using structured processes (such as ITIL or IT Service Management), businesses can improve operational efficiency, reduce service interruptions, and enhance customer satisfaction. Service management is essential for fostering business agility, improving customer experience, and optimizing costs.
Contact our experts for a personalized response based on your needs.
How can I request assistance or report an issue?
You can request assistance or report an issue through multiple channels, depending on the service provider. The most common methods include:
- Self-service portals: Submit a support request or incident ticket online.
- Live chat: Instantly connect with a support agent through the website.
- Email support: Send a support request to the designated support email address.
- Phone support: Call the support line for urgent or complex issues.
- Mobile apps: Submit issues directly through a mobile app, if available.
Contact our OneSolutions experts for more information.
How can I track the status of my support request or ticket?
You can track the status of your support request or ticket using the following methods:
- Self-service portal: Log in to the service portal to view ticket progress, status updates, and agent comments.
- Email notifications: Receive automatic updates by email at every stage of your request’s processing.
- Live chat: Reach out to a support agent via live chat to get an update on your ticket.
- Support mobile app: Track progress and receive real-time notifications through a dedicated mobile app (if available).
- For urgent concerns, it’s best to contact support directly via phone or live chat to request an update.
Contact our experts for a personalized response based on your needs.