Transform your business with a 360° view of your customers
Customer 360 & CRM
Why a CRM ?
Building Trust Together: OneSolutions Helps You Earn Your Customers’ Confidence
We help our customers strengthen their relationships and optimize their processes with tailor-made CRM solutions. Deploying a centralized platform for efficient data management can improve your customer relationships while optimizing your processes. As a trusted advisor and implementation partner, we can help you define a competency framework and address the most important and urgent areas in an agile way.
ERP implementation journey: how You + Us = OneS!
1. Define your CRM strategy
2. Define the project perimeter
3. Draw up an implementation schedule
4. Select a CRM platform
5. Migrate existing customer data
6. Prepare a training and integration plan
7. Integrate automation solutions and interconnection tools
8. Implement a feedback process for continuous improvement
With Salesforce CRM, optimize the customer experience, collaborate effectively and maximize productivity.
The Salesforce platform provides B2C and B2B companies with powerful tools for customer relationship management (CRM), customer service, marketing, e-commerce and IT. It provides employees with a unified, easily accessible view of all customer data, promoting fluid internal communication and efficient, targeted customer care.
Do you want to strengthen your customer relationships, unify fragmented data and deliver exceptional personalization? Salesforce enables you to create seamless omnichannel customer experiences by integrating all your data on a single platform. This not only helps you to anticipate your customers’ needs from the earliest stages, but also to ensure regulatory compliance.
With Salesforce CRM, optimize the customer experience, collaborate effectively and maximize productivity.
Do you want to strengthen your customer relationships, unify fragmented data and offer exceptional personalization? Salesforce allows you to create seamless omnichannel customer experiences by integrating all your data on a single platform. This not only helps you anticipate your customers’ needs at the earliest stages, but also ensures regulatory compliance.
Our approach
Rapid deployment
Increase your success rate with OneSolutions’ proven project management methodology.
Optimized efficiency
Streamline your operations by automating repetitive tasks and using collaboration tools for smooth, seamless teamwork.
Fast ROI
Accelerate your results by implementing a large-scale, agile approach, offering a flexible solution that adapts and evolves as your business grows.
Offer expertise on all Salesforce clouds
Sales Cloud
Sales & CRM
Collect and analyze information to build and manage relationships through targeted marketing, sales and services for your customers.
- CRM business process consulting
- Salesforce implementation
- Quote configuration (CPQ)
- Integration and migration
- Migration to Lightning
Service Cloud
Service & Community
Offer customer support everywhere with a service platform that keeps communication flowing.
- Setting up customer services
- Knowledge base management
- CTI integration
- Field Service implementation
- Community and portal development
Marketing Cloud
Digital Marketing
Increase your revenues and expand your market share with connected customers through digital marketing.
- Digital marketing strategy
- ExactTarget and Pardot implementations
- Salesforce DMP
- Customer journey design and implementation
Commerce Cloud
Commerce & Retail
Showcase your products and services online to the millions of people searching for them.
- Implementing B2B Cloud Craze
- Predictive commerce
- Implementing Commerce Cloud
- E-commerce strategy: UX & Design
Einstein Analytics
Sales data analysis
Explore all your data, whatever the source, quickly and easily. Transform your business with insights that drive growth and productivity.
- Einstein Analytics implementations
- Combining Salesforce data or data from any other source (integration)
- Create context-sensitive dashboards
App Cloud
Platform & App Cloud
Benefit from the flexibility and control to create, grow and manage all your applications on a single, unified platform.
- SaaS architecture
- UX and Creative Design
- Mobile application development
- Lightning development, Apex coding, VF
- ESB systems integration
- Heroku application development
Our experience with Salesforce
Customer Engagement Application for a Global Consumer Goods Company
Developed a mobile app to engage consumers, gather their preferences, and obtain consent for future interactions. The goal was to build a master database of segmented consumer data, which could be leveraged by other applications to understand consumer behavior and create personalized, targeted marketing campaigns.
360° B2B Customer View and Pipeline Management for a Retail Company
Optimized the sales process for B2B transactions across multiple cross-functional teams, enabling the creation of the best offers. Integrated the pipeline with financial planning (FPA) and sales incentive management tools for full visibility. A self-service portal allowed the sales team to track progress against objectives, providing the VP of Sales with valuable insights for predictability and decision-making.
Personal Concierge Application for VIPs of an International Sports Federation
Developed an application to facilitate interaction between VIPs and the support team during sporting events. Managed various requests via ticketing, ensuring compliance with predefined service level agreements (SLAs) to meet VIP needs efficiently.
Why onesolutions?
Our Trusted Philosophies
Discover how, thanks to our proven philosophies, we always strive to advise you on what best suits your needs, deliver on our commitments with quality and focus on adding value to your business.
Project expertise
Benefit from our expertise in the realization of large-scale projects and discover how we can build a vision for your projects together.
We understand you
Discover with us how to get the best return on investment for your projects thanks to our “glocal” approach to their realization.
The customer, at the heart of your strategy!
