Introduction
In an increasingly experience-oriented economy, the companies that succeed are those that place the customer at the heart of their strategy.
Customer experience optimization has become an essential growth lever.
At OneSolutions, we support companies in creating smooth, personalized, and engaging experiences at every touchpoint.
Our approach is based on the alignment of strategic vision, operational excellence, and advanced technology.
What if...
would knowing your customers better become your best lever for growth? Discover a customer-centric approach... that works for you.
Why is customer experience essential to the growth of your business?
Today, customers expect fast, personalized, and simple interactions, regardless of the channel used.
Optimizing customer experience allows you to:
- Create long-term loyalty
- Increase lead conversions
- Grow revenue
- Improve customer satisfaction
- Stand out from competitors in highly competitive markets
By optimizing the customer journey, you strengthen the relationship and maximize the value of every interaction.
How does OneSolutions improve customer-centric strategies?
Custom data-centric solutions
We help companies centralize their customer data to create a complete and usable 360° view.
This allows for personalized interactions, anticipation of needs, and orchestration of coherent omnichannel journeys.
Powerful and integrated CRMs
Thanks to our expertise with CRM platforms such as Salesforce, we deploy flexible tools to optimize sales, service, and digital marketing processes.
Our solutions are designed to adapt to your business, your teams, and your growth.
An agile implementation methodology
From defining the CRM strategy to user training, we implement a fast, tried and trusted, and ROI-oriented approach, in eight steps:
- Definition of CRM strategy
- Determining the project’s scope
- Deployment planning
- CRM platform selection
- Migration of existing data
- Training plan & integration
- Automation and interoperability
Customer journey optimization analysis and strategy
Mapping the customer journey
We analyze each touchpoint to optimize the end-to-end customer journey.
Objective: identify what works, what causes friction, and what can be improved.
This gives our experts the insights needed to improve and optimize the customer journey.
Identify friction points and opportunities
Thanks to our expertise in customer-experience optimization, our specialists will identify key moments where the experience can be improved or simplified.
Personalize interactions with your customers
We implement advanced personalization strategies (notably CRM with Salesforce, scoring, recommendations) to intelligently engage your audiences.
Build loyalty, personalize, anticipate!
Put your customers at the heart of your strategy and turn every interaction into a competitive advantage.
Digital customer engagement solutions
Omnichannel communication and support
Email, social media, chat, phone: we help you create consistent and multi-channel experiences, with centralized management.
AI and Chatbots for optimized customer service
Offer 24/7 support with intelligent chatbots and dynamic FAQs, while relieving your teams.
CRM integration and marketing automation - our Salesforce experience
Centralize your data, segment your contacts, and orchestrate your campaigns. The Salesforce CRM integration with OneSolutions is the key to delivering an optimized customer experience.
Customer engagement application for a global consumer goods company
360° B2B customer view and pipeline management for a retail enterprise
Personal concierge app for VIPs of an international sports federation
Why choose OneSolutions for customer experience optimization?
Our OneSolutions expertise: create and optimize high-performance customer journeys for an enhanced experience
For over 10 years, we’ve been supporting companies in their customer engagement strategy.
Our experts master major CRM tools (especially Salesforce) and design truly user-centered journeys.
OneSolutions experts support you with industry expertise - including retail and e-commerce - to design and optimize a fully aligned customer journey that responds to real needs and different customer behaviors.
Proven results to improve customer satisfaction
Whether creating a VIP app, managing a complex B2B pipeline, or launching an e-commerce platform, our projects all have one thing in common: concrete and measurable results.
End-to-end support and scalable solutions
We support you from strategic design to tool operations, integrating your business specifics and growth ambitions.
Customer centricity solutions with OneSolutions
Your CRM, only better.
With Salesforce, align sales, marketing, and customer service on a single platform. Gain efficiency, insight… and loyalty.
