Enhance customer satisfaction through advanced service strategies.
Find answers, resolve issues, and focus on what matters most.
Customer Service Management
What can you achieve with Service Cloud?
Provide efficient customer service with a unified workspace
Case Management: Equip your agents with the necessary data to handle incoming requests from all your service channels in a single console.
Omnichannel Routing: Route all your requests, regardless of the entry channel, to the most skilled or available agent.
Automated Workflows: Create automated workflows with an intuitive drag-and-drop interface.
Empower your agents and customers with self-service
Knowledge Management: With the management of knowledge base articles and FAQs, your agents and customers can find relevant answers faster.
AI Article Recommendations: Let machine learning recommend helpful articles to your customers and team members.
Resolve service incidents faster
Incident Detection and Resolution: Stay ahead of major disruptions encountered by your customer service. Ready-to-use integrations help detect incidents, while built-in automation speeds up response times.
Major Announcements: Inform your customers about a service outage before they contact you to prevent an influx of requests. Ensure your agents and internal stakeholders are informed and equipped to handle customer inquiries.
Our approach
Rapid deployment
Increase your success rate with OneSolutions’ proven project management methodology.
Optimized efficiency
Streamline your operations by automating repetitive tasks and using collaboration tools for smooth, seamless teamwork.
Fast ROI
Accelerate your results by implementing a large-scale, agile approach, offering a flexible solution that adapts and evolves as your business grows.
Our service cloud experience
VIP Concierge Application for an International Sports Federation
Developed an application to streamline interactions between VIPs and the support team during sporting events. The system tracked various needs and managed requests through a ticketing system, ensuring compliance with contractually predefined deadlines.
Ticket Management at OneSolutions!
Implemented a robust ticket routing system to improve the management of client requests. Our focus on quality management and client support ensures enhanced customer satisfaction through efficient and timely request resolution.
Expertise across all Salesforce clouds
Sales Cloud
Sales & CRM
Collect and analyze information to build and manage relationships through targeted marketing, sales and services for your customers.
- CRM business process consulting
- Salesforce implementation
- Quote configuration (CPQ)
- Integration and migration
- Migration to Lightning
Service Cloud
Service & Community
Offer customer support everywhere with a service platform that keeps communication flowing.
- Setting up customer services
- Knowledge base management
- CTI integration
- Field Service implementation
- Community and portal development
Marketing Cloud
Digital Marketing
Increase your revenues and expand your market share with connected customers through digital marketing.
- Digital marketing strategy
- ExactTarget and Pardot implementations
- Salesforce DMP
- Customer journey design and implementation
Commerce Cloud
Commerce & Retail
Your e-commerce site acts as a permanent showcase for the millions of people looking for your products and services online.
- Implementing B2B Cloud Craze
- Predictive commerce
- Implementing Commerce Cloud
- E-commerce strategy: UX & Design
Einstein Analytics
Sales data analysis
Explore all your data, whatever the source, quickly and easily. Transform your business with insights that drive growth and productivity.
- Einstein Analytics implementations
- Combining Salesforce data or data from any other source (integration)
- Create context-sensitive dashboards
App Cloud
Platform & App Cloud
Benefit from the flexibility and control to create, grow and manage all your applications on a single, unified platform.
- SaaS architecture
- UX and Creative Design
- Mobile application development
- Lightning development, Apex coding, VF
- ESB systems integration
- Heroku application development
Why onesolutions?
Our Trusted Philosophies
Discover how, thanks to our proven philosophies, we always strive to advise you on what best suits your needs, deliver on our commitments with quality and focus on adding value to your business.
Project expertise
Benefit from our expertise in the realization of large-scale projects and discover how we can build a vision for your projects together.
We understand you
Discover with us how to get the best return on investment for your projects thanks to our “glocal” approach to their realization.
The customer, at the heart of your strategy!
Frédéric Dupuis
What is Service Management and Why Is It Important?
Service management refers to the design, implementation, and management of services provided to customers or internal stakeholders. It ensures that services are delivered effectively, meet quality standards, and align with customer expectations. By using structured processes (such as ITIL or IT Service Management), businesses can improve operational efficiency, reduce service interruptions, and enhance customer satisfaction. Service management is essential for fostering business agility, improving customer experience, and optimizing costs.
Contact our experts for a personalized response based on your needs.
How can I request assistance or report an issue?
You can request assistance or report an issue through multiple channels, depending on the service provider. The most common methods include:
- Self-service portals: Submit a support request or incident ticket online.
- Live chat: Instantly connect with a support agent through the website.
- Email support: Send a support request to the designated support email address.
- Phone support: Call the support line for urgent or complex issues.
- Mobile apps: Submit issues directly through a mobile app, if available.
Contact our OneSolutions experts for more information.
How can I track the status of my support request or ticket?
You can track the status of your support request or ticket using the following methods:
- Self-service portal: Log in to the service portal to view ticket progress, status updates, and agent comments.
- Email notifications: Receive automatic updates by email at every stage of your request’s processing.
- Live chat: Reach out to a support agent via live chat to get an update on your ticket.
- Support mobile app: Track progress and receive real-time notifications through a dedicated mobile app (if available).
- For urgent concerns, it’s best to contact support directly via phone or live chat to request an update.
Contact our experts for a personalized response based on your needs.