Unlock your business potential with our customer-focused strategy!
Customer Centricity
Customer centricity
& engagement offering
In today’s experience-driven economy, customer engagement is the key to building lasting relationships and driving growth. Our comprehensive customer engagement offering empowers organizations to deliver seamless, personalized, and omnichannel customer experiences.
By leveraging advanced CRM capabilities, Customer 360 insights, and data-driven decision-making, we help businesses gain a holistic view of their customers. This offering integrates critical functionalities such as customer service, sales planning, trade promotion management, and e-commerce, all supported by a next-generation Front Office Transformation. With a focus on operational excellence and customer-centric innovation, our solution fosters loyalty, accelerates revenue growth, and positions your business as a leader in customer experience.
Discover our customer experiences
Customer engagement application for a global consumer goods company
Developed a mobile app to engage consumers, gather their preferences, and obtain consent for future interactions. The goal was to build a master database of segmented consumer data, which could be leveraged by other applications to understand consumer behavior and create personalized, targeted marketing campaigns.
360° B2B customer view and pipeline management for a retail company
Optimized the sales process for B2B transactions across multiple cross-functional teams, enabling the creation of the best offers. Integrated the pipeline with financial planning (FPA) and sales incentive management tools for full visibility. A self-service portal allowed the sales team to track progress against objectives, providing the VP of Sales with valuable insights for predictability and decision-making.
Personal concierge application for VIPs of an international sports federation
Developed an application to facilitate interaction between VIPs and the support team during sporting events. Managed various requests via ticketing, ensuring compliance with predefined service level agreements (SLAs) to meet VIP needs efficiently.
The customer, at the heart of your strategy!
